Introduction
synchubnexum d.o.o. ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website, use our services, or interact with us.
Data Controller Information
The data controller for your personal information is:
- Company: synchubnexum d.o.o.
- Address: Litostrojska cesta 91, 1059 Ljubljana, Central Slovenia, Slovenia
- Registration Number: 7412589639
- VAT Number: SI74589631
- Email: privacy@synchubnexum.world
- Phone: +386 14586043
Data We Collect
We collect various types of personal data when you interact with our website and services. The data we collect includes:
Information You Provide Directly
- Contact information (name, email address, phone number)
- Company details (business name, industry, size)
- Communication preferences and marketing consent
- Messages and enquiries sent through our contact forms
- Account information when using our analytics platform
Information Collected Automatically
- Website usage data and analytics information
- IP address and browser information
- Device information and technical specifications
- Cookies and tracking technologies data
- Pages visited and time spent on our website
How We Use Your Information
We use the personal data we collect for various legitimate business purposes. How we use your information depends on the services you use and your relationship with us:
Service Provision
- Providing fitness analytics and benchmarking services
- Processing and responding to your enquiries
- Delivering customer support and technical assistance
- Managing your account and service subscriptions
Business Operations
- Improving our website functionality and user experience
- Developing new features and analytics capabilities
- Conducting research and analysis for business improvement
- Ensuring security and preventing fraud
Communication and Marketing
- Sending service-related communications and updates
- Providing industry insights and analytics reports (with consent)
- Marketing our services to potential clients (with consent)
- Responding to your questions and feedback
Cookies and Tracking Technologies
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
For detailed information about the cookies we use, please refer to our Cookie Policy.
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Contract Performance: To provide our analytics services and fulfil contractual obligations
- Legitimate Interest: To improve our services, conduct business analysis, and ensure security
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with applicable laws and regulations
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data in the following circumstances:
- With service providers who assist in delivering our services (under strict confidentiality agreements)
- When required by law or to protect our legal rights
- In connection with a business transfer or acquisition (with appropriate safeguards)
- With your explicit consent for specific purposes
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. Our data retention periods include:
- Contact enquiries: 3 years from last contact
- Client data: Duration of service agreement plus 7 years for legal compliance
- Website analytics: 26 months (Google Analytics default)
- Marketing data: Until consent is withdrawn or 3 years of inactivity
Your Rights
Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:
- Right of Access: Request information about the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restrict Processing: Request limitation of how we process your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for marketing purposes
- Right to Withdraw Consent: Withdraw consent for processing based on consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and staff training
- Secure data centres and backup procedures
International Data Transfers
As we are based in Slovenia (EU), your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Information
If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:
Supervisory Authority
You have the right to lodge a complaint with the relevant supervisory authority if you believe we have not handled your personal data in accordance with applicable law. In Slovenia, the supervisory authority is the Information Commissioner (Informacijski pooblaščenec).